Trial learnings that have unfolded in the first two weeks:
The Breastfeeding Support Program’s G+ Community.
One of Kim Jensen’s (UX Designer) instructional videos.
A very active community has developed on Google+ to support all the women in the trial (both mothers and counsellors). We started out using this to support the group with technical Q&As this has very quickly grown into a very active community of support and sharing amongst all the participants.
We needed to simplify our approach when providing the women with tech support. We started out using sophisticated introduction videos, when in fact many participants only needed to know basics e.g. How to download an app from the Apps Store. We made several simple over the shoulder videos for the women and these met the participants needs a lot better.
New mum, Lauren Clarke uses Glass with a secondary battery source.
The Google Glass hardware in its current developer versions has limited battery life, with a live video calls lasting no more than 20 mins. A simple solution was to connect the device to a secondary battery source. There have also been some wireless connection difficulties, which the team have been able to work through individually.
Overall the approach looks to be working and the team feels it has the potential to significantly improve current methods of support and improve the breastfeeding rates in Australia.
This week the team will review in more detail the content, support model and unmet needs from trial participants to see what can be rapidly improved for the next phase of the trial.